Exchange and Return Policy

We thank you for choosing beautysolutions.sa to buy our products and we are pleased to provide the best services to you, we are always keen to provide the best services to our valued customers. If you are not satisfied with your purchase from beautysolutions.sa, you can exchange or return the product in case:

The product has a defect, a manufacturing defect, or it is not identical to the product you have purchased.

The product is defective as a result of shipping or packaging.

The product is not identical to the one you have purchased

The customer has the right to recover the value of the product or replace it with another product.

Return or exchange is made within 7 days from the date of delivery of the product,

considering the followings:

Attaching the original purchase invoice when returning or exchanging.
The product must be in its original condition and has not been used.
The product must be in its original packaging, with all product labels on it, and not be damaged in any way.

The product should never be used by the buyer.
In case the buyer wants to exchange or return the product for any reason other than those shipping costs belong to the buyer.

Note: In case the request for exchange or return is due to the presence of a defect or problem in the product,

beautysolutions.sa reviews the request and examines the product after returning it from the customer’s side.
If beautysolutions.sa finds that the buyer violates the terms and conditions of the exchange and return policy and that the defect has been caused to the product as a result of misuse on the part of the buyer, then we have the right to reject the exchange or return request and charge the buyer the value of the damage to the product. In case that the request for exchange or return is due to any defect in the product or its non-conformity with the selling specifications, beautysolutions.sa checks the product and if it is found that, the defect is due to the product, beautysolutions.sa bears the shipping, return and exchange costs. Refund Policy After receiving a request to return the value of purchases of one of the products and after contacting us, we will send an email to you or communicate with you to inform you that your request has been received, and we will also inform you of the status of your request. If the exchange or return is approved by beautysolutions.sa, your request will be processed as soon as possible and you can receive your money through the same payment method with which it was paid,